ShIpping Policy
Shipping Information
We currently ship Canada-wide only.Orders are processed within 1–3 business days.
Tracking is provided once your order ships.
Customers are responsible for providing accurate shipping information.
Opened matcha products are final sale and cannot be returned.
Snowdrop Matcha is not responsible for carrier delays, lost, or stolen packages after shipment.
Snowdrop Matcha – Shipping Policy (Canada Only)
Last Updated: June 2026
At Snowdrop Matcha, we proudly ship our products exclusively within Canada to ensure product freshness and reliable delivery.
Shipping Coverage
We currently ship only within Canada.
We do not offer shipping to the United States or international destinations at this time.
Order Processing
Orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or statutory holidays will be processed on the next business day.
Processing times may be longer during holidays, promotions, or high-volume periods.
Shipping Rates
Shipping fees are calculated at checkout based on the delivery destination and package size.
Free shipping promotions, if offered, will be clearly stated on our website.
Delivery Time
Estimated delivery times:
Ontario & Quebec: 1–5 business days
Western Canada: 3–8 business days
Atlantic Canada: 3–8 business days
Remote Locations: Additional transit time may apply
Delivery estimates are not guaranteed and may vary due to weather, carrier delays, or other circumstances beyond our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Snowdrop Matcha is not responsible for:
Orders shipped to incorrect addresses provided by the customer.
Additional shipping charges resulting from address corrections.
Delays caused by incomplete or inaccurate shipping information.
Tracking Information
Tracking information will be provided by email once your order has been shipped.
Please allow up to 24 hours for tracking updates to appear.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, Snowdrop Matcha is not responsible for:
Lost packages.
Stolen packages.
Delivery delays caused by the carrier, weather conditions, labour disruptions, or other events beyond our control.
Customers should contact the shipping carrier directly regarding delivery issues.
Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
Your order number.
Photos of the damaged product.
Photos of the shipping box and label.
We will review the claim and work with you to find an appropriate resolution.
Food Safety & Returns
Matcha is a consumable food product. For health, safety, and quality reasons:
Opened matcha products are final sale and cannot be returned or exchanged.
Products should be stored in a cool, dry place and sealed tightly after opening.
For maximum freshness, refrigeration after opening is recommended.
Policy Updates
Snowdrop Matcha reserves the right to modify this Shipping Policy at any time without prior notice
What to Include in the Privacy Policy
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.
To learn more about this, check out our article “Creating a Privacy Policy”.